CRM

Customer Relationship Management (CRM) is a combination of methods, strategies and technologies that companies use to manage, analyze data throughout the customer life cycle, with the aim of improving relationships, services and helping retain customers to increase sales. Delivers.

CRM systems compile customer data through various channels or connection points between the customer and the company, which can include the company website, telephone, live chat, direct mail, marketing, and social media.

CRM systems can also provide the customer with accurate information about customers’ personal information, purchase history and purchase concerns.

What are the benefits of CRM?

Seller’s diligently store customer information, such as important notes and phone calls, from a variety of sources. Using CRM helps to gather all this in one centralized center, this software facilitates teamwork and increases efficiency, so there are no more lost messages or missed phone calls. CRM leads to timely communication, better relationships and, in fact, more sales.

Strengthens call management.
Improves customer retention and customer satisfaction.
Sales management improvements
Increases productivity and usefulness.
Creates organizational and team collaboration.
Facilitates accurate reporting and sales forecasting.
Increases data insight for product marketing and development.
An increase leads to sales metrics.
Strengthens business growth.

What does the CRM system do?

Creates a customer-centric focus.

Helps you find the contact and communication of each customer immediately.
Improves after-sales service and support.
Increases customer loyalty and retention.

Increases sales and profitability

Creates optimal categories and priorities.
Follows your paths from beginning to end.
Automates your sales process.
CRM enables you to manage your tasks and appointments.

Build a comprehensive centralized pole in one place

Provides a complete view of the replication of each process.
Strengthens teamwork and mutual cooperation.
Facilitates remote workforce control.
Simplifies its processes by integrating with other systems it uses.

Provides process observation and reporting

Create accurate reports and forecasts
View customer activity
ROI Marketing Management